Refund policy
Refund & Return Policy
Pine Hollow Supply Co.
Thank you for shopping with Pine Hollow Supply Co.! We take pride in providing quality DTF transfers, custom printing, and wholesale apparel.
Please review our refund and return policy before placing your order.
All Sales Are Final
Due to the custom and made-to-order nature of our products, all sales are final except where an item is defective, damaged, incorrect due to an error on our part, or a remedy is required by applicable law.
We do not accept returns or exchanges for change of mind, customer ordering errors, or incorrect sizes, colors, quantities, or designs selected by the customer.
DTF Transfers & Gang Sheets
All ready-to-press DTF transfers, custom transfers, and gang sheets are final sale, subject to the exceptions described in this policy.
Customers are responsible for reviewing their artwork, spelling, image quality, dimensions, and layout before ordering.
We are not responsible for errors in customer-supplied artwork or improper transfer application.
Printed colors may vary slightly from digital screen displays.
Wholesale & Custom Apparel
All custom and wholesale apparel orders are final sale, except for defective, damaged, or incorrectly fulfilled orders and any remedies required by law.
Please review garment sizes, styles, colors, quantities, and customization details before placing your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect due to an error by Pine Hollow Supply Co., please contact us within 3 days of delivery or pickup whenever possible.
Email: info@pinehollowsupplyco.com
Include your order number, a description of the issue, and clear photographs.
Our Replacement Policy
If we make a printing or fulfillment error, our first priority is to correct it by providing a replacement at no additional cost.
This includes verified issues such as:
- Incorrect designs printed or shipped
- Incorrect transfer sizes caused by our production error
- Missing or incorrect items
- Defective printing caused by our production process
- Damaged products for which we are responsible
Approved replacements will be produced and shipped as quickly as reasonably possible, with replacement shipping covered by Pine Hollow Supply Co.
Refunds may be offered when a replacement is unavailable, cannot reasonably resolve the issue, or is required by applicable law.
Customers are not required to pay additional charges to correct our mistakes.
DTF Application
Customers are responsible for following the provided pressing instructions.
We are not responsible for application failures caused by incorrect time, temperature, pressure, incompatible materials, or failure to follow pressing instructions.
Lost or Delayed Packages
Shipping transit times are determined by the carrier.
If your package is delayed, lost, or arrives damaged, please contact us so we can help investigate and determine an appropriate resolution.
Order Cancellations
Orders may enter production shortly after purchase.
Cancellation requests must be submitted as soon as possible and cannot be guaranteed once production has begun.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider.
Contact Us
Pine Hollow Supply Co.
Info@pinehollowsupplyco.com
2421 Kibler Rd.
Van Buren, AR 72956
Thank you for supporting our small business!