Privacy policy

Privacy Policy

Pine Hollow Supply Co.

Last Updated: October 21, 2026

At Pine Hollow Supply Co., we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, subscribe to our emails, or use our services.

Website: www.pinehollowsupplyco.com
Contact: Info@pinehollowsupply.com

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order details and purchase history
  • Customer account information

Payment Information

Payments are processed through Shopify and supported payment providers. Payment information is handled by these providers according to their security practices.

We do not need to receive your complete payment card details to fulfill your order.

Website Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Pages visited
  • Shopping activity
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use customer information to:

  • Process and fulfill orders
  • Print and ship DTF transfers and wholesale apparel
  • Provide order confirmations and shipping updates
  • Contact customers regarding artwork or order questions
  • Provide customer support
  • Maintain customer accounts
  • Improve our website and shopping experience
  • Detect and prevent fraud
  • Comply with legal and tax obligations

We may also use information for marketing purposes as described below.

3. Email Marketing

Customers may choose to subscribe to our email list to receive:

  • New DTF transfer releases
  • Special promotions and discounts
  • $1 Wednesday Drop announcements
  • Wholesale apparel updates
  • Business news and product announcements

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our marketing emails.

Unsubscribing from marketing emails will not prevent you from receiving necessary transactional communications, such as order confirmations and shipping notifications.

4. Custom Artwork & Uploaded Files

When customers submit artwork for custom DTF printing, gang sheets, or other personalized products, we may collect and store uploaded designs and related order details.

These files are used to prepare, print, and fulfill customer orders.

Artwork may be processed or stored through printing applications and service providers that help us operate our business.

We do not claim ownership of customer-submitted artwork simply because it is uploaded for printing.

Customers remain responsible for ensuring they have the necessary rights to reproduce submitted artwork.

5. How We Share Information

We may share necessary customer information with trusted service providers who help us operate our business, including:

  • Shopify and ecommerce service providers
  • Payment processors
  • Shipping and delivery carriers
  • Printing and product customization applications
  • Email marketing platforms
  • Website analytics and security providers

Information is shared as reasonably necessary to provide our services, support our operations, or meet legal requirements.

We do not sell customer contact lists to outside businesses for their independent marketing purposes.

Some online advertising and analytics activities may be considered a sale, sharing, or targeted advertising under certain privacy laws. Where applicable, we provide required privacy choices.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep shopping carts functioning
  • Remember customer preferences
  • Maintain website security
  • Analyze website traffic
  • Improve the shopping experience
  • Support advertising and marketing

You may be able to control certain cookies through your browser settings or privacy controls available on our website.

Disabling some cookies may affect website functionality.

7. Data Security

We take reasonable steps to protect the personal information entrusted to us.

Our website is hosted through Shopify, which provides security features for ecommerce transactions.

While we work to maintain appropriate safeguards, no online system can guarantee absolute security.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

  • Complete orders
  • Provide customer service
  • Maintain business and accounting records
  • Resolve disputes
  • Comply with legal obligations

Uploaded artwork and related files may be retained as needed for production, customer support, or order records.

Retention periods may vary depending on the information and services involved.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Opt out of certain marketing or advertising activities
  • Withdraw consent where applicable

Some requests may be subject to legal exceptions or identity verification.

To submit a privacy request, contact Info@pinehollowsupply.com.

10. Third-Party Websites & Applications

Our website may contain links to third-party websites or use applications operated by other businesses.

These third parties may maintain their own privacy policies and security practices.

We encourage customers to review those policies when using third-party services.

11. Children’s Privacy

Our website is intended for general shopping purposes and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

12. International Visitors

Our business operates in the United States.

If you access our website from outside the United States, your personal information may be processed or stored in countries with different privacy laws.

Applicable privacy protections and rights will be respected as required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.

Any updated policy will be posted on our website with a revised date.

14. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Pine Hollow Supply Co.

Email: Info@pinehollowsupply.com

Website: www.pinehollowsupplyco.com

Address:
2421 Kibler Rd.
Van Buren, AR 72956
United States

Thank you for trusting Pine Hollow Supply Co. with your orders and information!